Last updated: May 22, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
User Accounts & e-KYC: To use Way Drop services, users must register using a valid phone number and OTP verification.
For driver partners, We may collect e-KYC documents including Government-issued identity documents such as Aadhaar Card, Driving License, PAN Card, Vehicle Registration Certificate (RC), Insurance documents, and other legally required documents for verification, safety, fraud prevention and legal compliance.
User-to-User Data Sharing: To facilitate rides and parcel deliveries, We may share necessary information such as name, vehicle details and live location between paired users including drivers, passengers, senders and receivers.
Payments Data: Payments are processed securely through trusted third-party payment service providers and gateways. We do not directly store your credit card, debit card, bank account details, CVV or UPI PIN on our servers.
Third-Party Services: We may use trusted third-party service providers for payment processing, analytics, cloud hosting, notifications, customer support, mapping and other operational services required to run the Platform. These providers are authorized to access information only as necessary to perform services on Our behalf.
Service Mapping: Our Application utilizes Ola Maps APIs and related mapping technologies for real-time navigation, route optimization, ride tracking and distance calculations for city rides and parcel deliveries.
The Company may use Personal Data for the following purposes:
Users are responsible for providing accurate and updated information during registration and while using the Service. Users are also responsible for maintaining the confidentiality of their account credentials and OTP verification access.
The Company reserves the right to suspend, restrict or terminate accounts involved in fraudulent, abusive, illegal, suspicious, unsafe or policy-violating activities without prior notice.
We reserve the right to investigate complaints, violations or misuse of the Platform and cooperate with law enforcement authorities when required.
Effective Date: June 2026
Welcome to Way Drop, operated by WAY DROP TECH PRIVATE LIMITED ("Company", "We", "Us", or "Our"). This Refund and Cancellation Policy ("Policy") outlines the terms and conditions governing ride cancellations, parcel delivery cancellations, and refund processing on the Way Drop platform.
By utilizing our services, you explicitly agree to the terms laid out below.
A. City Rides
B. Parcel Delivery
A. Failed or Unsuccessful Transactions
If a payment is successfully deducted from your bank account, UPI, or card, but the transaction fails on our system or the service is not rendered, an automatic full refund will be initiated by the Company.
B. Refund Processing Timelines
All approved refunds will be credited back to the user's original method of payment. Please allow 5 to 7 business days for the amount to successfully reflect in your account.
(Note: Exact timelines are subject to the respective banking partners and payment gateway processing cycles).
C. Parcel Loss or Damage Liability
As explicitly stated in our overarching Terms and Conditions, the total structural or monetary value of any parcel sent through Way Drop must not exceed ₹5,000.
In the rare event of parcel loss, damage, or theft during transit, the Company's maximum aggregate liability to any user is strictly capped at ₹2,000 or the actual value of the parcel (whichever is lower).
Any claim must be supported by the submission of valid, genuine purchase invoices for verification.
For any disputes, refund claims, or cancellation inquiries, users are advised to contact our official Support Team directly.
The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. Your information may be processed at the Company's operating offices and in locations where service providers or related parties operate.
You have the right to delete or request assistance in deleting the Personal Data collected about You.
Users may request deletion of their account and associated data directly from the Application Settings or by contacting Us through the email provided below.
The security of Your Personal Data is important to Us. We implement reasonable security measures to protect user information. However, no method of transmission over the Internet or electronic storage is completely secure and We cannot guarantee absolute security.
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from individuals below 18 years of age. If You are a parent or guardian and become aware that Your child has provided Personal Data, please contact Us immediately.
We may update this Privacy Policy from time to time. Changes will become effective after the updated Privacy Policy is posted on this page.
If you have any privacy-related concerns, data deletion requests, or complaints, please reach out to our designated officer:
If you have any questions, concerns or requests regarding this Privacy Policy, You can contact Us: